Returns & Refunds

7 Day Returns

You can return any goods purchased for a credit note or exchange.

Returns & Complaints

1. Business to Business Sales

   • Wholesale Clearance UK Ltd trades strictly on a Business to Business (B2B) basis.

   • All purchases are deemed to be made by businesses acting within their trade or profession.

   • As such, consumer protection legislation, including the Consumer Contracts (Distance Selling) Regulations 2013, does not apply to any purchases made via our website.

   • For further guidance on the differences between B2B and B2C purchases, please see our article here: The Difference Between B2B and B2C Long Distance Selling Regulations.

2. Notification of Issues

   • Customers must notify Wholesale Clearance UK Ltd of any issues, concerns, or complaints within 7 days of receipt of their order.

   • Complaints should be submitted in writing to [email protected], including your name, order number, best contact telephone number, and a full description of your reason for contact (supporting photos where applicable).

3. Complaints Procedure

   • All complaints must be raised directly with Wholesale Clearance UK Ltd before approaching any third party, such as review sites, banks, card providers, PayPal, or chargeback services.

   • We will acknowledge any complaint within two working days and aim to provide a complete response within 28 days, though we reserve the right to take up to 56 days.

   • Each complaint will be managed by an individual complaints manager, and our response will be considered final once provided.

   • If you are not satisfied with our response, or we have not replied in full within 56 days, you may escalate the matter to the Managing Director, Karl Baxter, at [email protected].

   • You agree not to pursue a chargeback, payment dispute, or negative third-party review until you have followed this process in full.

4. 7-Day Return Option

   • As a goodwill policy, Wholesale Clearance UK Ltd allows customers up to 7 days from receipt of goods to request a return for any reason.

   • Returns under this policy are accepted strictly at the buyer’s cost and will be credited by way of credit note only (no cash refunds).

   • Goods must be returned in their original condition, securely packaged, and via a tracked and insured courier service.

5. Authorisation Required

   • Goods must not be returned without prior authorisation from Wholesale Clearance UK Ltd.

   • Any unauthorised returns may be refused and/or returned to the customer at their own expense.

6. Resolution Before Return

   • Wholesale Clearance UK Ltd must be given the opportunity to investigate and propose a resolution (such as replacement, partial credit note, or alternative arrangement) before any return is made.

   • If a customer sends goods back without allowing us to resolve the issue, all costs relating to the return remain the responsibility of the customer.

7. Return Costs

   • Unless otherwise agreed in writing, all return shipping costs are the responsibility of the customer.

   • Returns must be sent at a commercially reasonable rate, typically comparable to the original delivery cost.

   • Wholesale Clearance UK Ltd reserves the right to specify or arrange the return method, particularly for bulk consignments or palletised goods, to ensure costs remain proportionate.

   • Any excessive or disproportionate charges (e.g., premium same-day couriers) will not be reimbursed unless authorised in advance.

8. Refused Deliveries

   • If a customer refuses delivery of any order, all costs incurred in returning the goods to Wholesale Clearance UK Ltd will be charged to the customer.

   • These costs include courier return fees, handling charges, and any additional administration fees.

   • Such costs will be deducted from any credit due or invoiced directly to the customer.

9. Credit Notes Only (No Refunds)

   • Wholesale Clearance UK Ltd operates a strict credit note or replacement only policy.

   • Monetary refunds will not be issued under any circumstances.

   • Approved returns will be credited to the customer’s account in the form of a credit note, which can be used against future purchases.

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